The Walking Dead

The Walking Dead Support

I get a black screen at the start of an episode

A black screen may be due to having Steam Cloud Saving enabled while playing the game. We recommend disabling Steam Cloud for the game before launching it.

To disable Steam Cloud:

  1. Open your Steam Library and right-click on The Walking Dead.
  2. Select Properties, then select the Updates tab.
  3. Uncheck the Steam Cloud box at the bottom.
  4. Click Close to save these settings.

If you continue to experience this issue, please run our Support Tool, and send your Support Tool to our Support staff for further assistance.